Frequently Asked Questions (FAQ)

1. Where to buy Pokémon cards in Portugal?

At GeekVortex (geekvortex.pt), a Portuguese online store for Pokémon TCG. We sell boosters, sleeved boosters, booster bundles, blisters, and Elite Trainer Boxes, in both English and Japanese, all original and factory-sealed. We ship from Portugal within 1 to 3 business days, with shipping costs starting at €1.90, and you can pay via MB Way, Multibanco, card, or PayPal. View Pokémon products.

2. Where to buy Pokémon products in Portugal?

At GeekVortex, you can find cards, Elite Trainer Boxes, bundles, blisters, displays, and accessories such as sleeves and deck boxes. Everything is official, factory-sealed, and shipped from Portugal. Complete guide to Pokémon products.

3. Where to buy Magic: The Gathering cards in Portugal?

At GeekVortex (geekvortex.pt). We have Play Boosters, Jumpstart, Bundles, Beginner Boxes, and Play Booster Boxes from sets such as Marvel Super Heroes, Secrets of Strixhaven, Aetherdrift, Foundations, and Teenage Mutant Ninja Turtles. Everything is factory-sealed and shipped from Portugal within 1 to 3 business days. View Magic products.

4. Where to buy Magic products in Portugal?

At GeekVortex, you can find boosters, bundles, displays, beginner boxes, and Magic: The Gathering accessories, all of which are official and sealed. Complete guide to Magic products.

5. How do I place an order?

It’s simple: choose your products, add them to the cart, and click "Checkout". Fill in your details, choose your payment method, and confirm the order.

6. Which payment methods do you accept?

  • MB Way
  • Multibanco reference
  • Credit or debit card (Visa, Mastercard, etc.)
  • PayPal
  • Shop Pay, Apple Pay, and Google Pay

7. Do you ship throughout Europe?

Yes, we ship to all countries in Europe.

8. How long does delivery take?

  • Mainland Portugal: 2 to 5 business days
  • Azores and Madeira: 5 to 10 business days
  • Rest of Europe: 5 to 15 business days, depending on the country and shipping method

9. How much does shipping cost?

In Portugal, shipping starts at €1.90 (economy shipping up to 100g), €3.90 (tracked up to 500g), and €5.90 (tracked up to 2kg). For other countries, the amount is calculated automatically at checkout, depending on weight and destination.

10. Are the products original?

Yes. All products are official and factory-sealed. We do not sell copies or repackaged products.

11. How can I track my order?

When your order is shipped, you will receive an email with the shipping details.

  • Standard shipping: may or may not include a tracking code. Check your shipping confirmation email.
  • Express shipping: always includes a tracking code, sent via email when the order departs.

12. Can I exchange or return a product?

Yes. You have 14 days from receipt to return it, without having to provide a justification, in accordance with Decree-Law no. 24/2014. The product must be sealed, unopened, and in its original packaging, accompanied by the invoice. Opened products may have their refund reduced in proportion to the devaluation. Return shipping costs are at your expense, unless the product is defective or we have sent you the wrong item.

13. My order arrived damaged. What do I do?

Check the condition of the packaging upon delivery and notify us within 48 hours by email at geekvortexoficial@gmail.com, including photographs of the box and the product. With these photographs, we can open a claim with the carrier and resolve it with you through a replacement or refund. Please keep the packaging until the issue is resolved, as the carrier may wish to inspect it.

14. How do I contact customer support?