FAQ - Frequently Asked Questions

1. How can I place an order?

It's simple! Browse our website, add the products you want to your cart, and click on "Checkout." Fill in your details, choose the payment method, and confirm your order.

2. What payment methods are available?

  1. We accept the following payment methods:

  • Credit/Debit card (Visa, Mastercard, etc.)
  • PayPal
  • Multibanco reference
  • MB Way (available only in Portugal)

    3. Do you ship across Europe?

    Yes, we ship to all European countries.

    4. What is the delivery time for orders?

    Delivery times vary depending on the destination:

    • Mainland Portugal: 2 to 5 business days.
    • Islands (Azores and Madeira): 5 to 10 business days.
    • Rest of Europe: 5 to 15 business days, depending on the country and the selected shipping method.

      5. How can I place an order?

      Shipping costs will be automatically calculated at checkout and depend on the weight, size of the order, and destination country.

      6. How can I track my order?

      Once your order has been shipped, you will receive an email with the shipping details. Depending on the selected delivery method and the order value:

      • Standard Shipping: May or may not include a tracking code. Check your confirmation email for this information.
      • Express Shipping: Always includes a tracking code. This will be sent by email once your order has been dispatched.
      If you have any questions, contact us at geekvortexoficial@gmail.com.

      7. Can I exchange or return a product?

      Yes, you can exchange or return a product within 14 days of receipt. The product must be in perfect condition, in its original packaging, sealed, and accompanied by the invoice.
      Check our Returns Policy for more information on shipping costs associated with international returns.

      8. What should I do if the product arrives damaged or defective?

      If you receive a damaged or defective product, contact us immediately via email at geekvortexoficial@gmail.com or through the contact form available on the website. We’ll help resolve the issue as quickly as possible..

      9. How can I contact customer support?

      You can contact us via: